• CCMS (Conflict & Complaint Management Services)

Conflict Coaching for Assertiveness

Dear CCMS Practitioner,


I regularly receive feedback that I am aggressive, rude and abrupt. I am trying to get my point across, but it seems to be lost in my delivery. Can you help me?


We can certainly help you! The CCMS Practitioners offer Alternative Dispute Resolution (ADR) support to both military and civilian employees. One of our many services is conflict coaching. This service is often used for two different reasons. First, when one wishes to engage in a difficult discussion with someone else, one-on-one, but needs a little practice or added skills to engage. Second, to develop one’s conflict management skills. Conflict coaching is a goal-based process by way of confidential one-on-one sessions with a Conflict Coach. Typically, conflict coaching consists of three to six sessions at regular intervals (every week or so). Though in-person sessions are preferred, conflict coaching can be conducted by other means such as telephone, e-mail and video-teleconference.


Our Conflict Coaches have great tools and models they can teach you to assist with getting your message across in a clear, concise and assertive manner. Perhaps you may also wish to discuss your verbal and non-verbal language with your coach to ensure your messaging is aligned.


Please contact your local CCMS office for more information and to learn how you can connect with a Practitioner. If military, directly connect with your local CCMS Agent who can initiate the referral process.


Assertively yours,


CCMS Practitioner


*Defence Team members can contact a CCMS agent toll free at 1-833-328-3351, M-F between the hours of 7:00 a.m. and 7:00 p.m. EST. Additional details related to CCMS locations and services are available on the ICCM web page


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